Better Making through Empathy
Having just played a piece for my piano teacher, I made a remark that’s more or less inherently wrong: “I don’t know what else to work on here.”
I didn’t miss any notes, after all; there were no ham-fisted articulations. So my teacher (in his infinite wisdom) suggested I play the piece again while he recorded it. The last notes sounded, and we turned to some other topic for a few minutes.
Then we listened to the tape. It was brutal.
Recordings are merciless and unforgiving: I could even hear the pedal “thunk” whenever I released it too rudely! So, mortifying, yes—but also extremely useful.
My teacher actually wrote a book on the value of recording in music, but the idea applies much more broadly.
Essentially: a second opinion can always help. Taste this soup, read these lyrics, check out these colors. But sometimes, no one’s around—or your work feels a little too fresh to share.
In these situations, we can simulate a friend (putting aside the sociopathic implications) with some strategically-placed empathy. I have a few principles:
- Spend a few minutes doing something completely unrelated before examining my work.
- As much as possible, experience what I’ve made like a total stranger.
- Take cruel, merciless notes on everything that comes to mind.
- Iterate.
Maybe that’s a little vague. What’s it mean in practice?
When I write something, I read it aloud. I’m cruising along and BAM—bad diction trips me like a speed bump.
When I cook something, I taste all the components together to check the balance. Making a vinaigrette? Drink some water, taste it on the greens, and suddenly it needs more salt.
When I make an interface, I try to be the dumbest user imaginable. Why do I have to click this button before I can drag the whatsit to the where? How am I supposed to know that this feature only appears when I hold Option?
We’re always learning how to make better things, and this is just one tool in the box.